Legal Information & Customer Policies

Herbal By Shaky respects the privacy of our customers and takes reasonable measures to protect the information we receive. We may collect information such as your name, phone number, email address when provided, delivery address, and order details.

• We use customer information to process orders and confirm purchases.
• We may contact customers regarding their orders or to improve customer service.
• We do not intentionally sell customer information to third parties.
• We take reasonable steps to safeguard personal information in line with responsible business practice.

By using this website, customers agree to the following terms. Herbal By Shaky may update these terms from time to time.

• The website is intended for general informational and ordering purposes.
• Product availability may change and depends on stock and confirmation.
• Prices may change without prior notice.
• Orders are subject to confirmation, and customers must provide accurate information.
• Herbal By Shaky reserves the right to refuse or cancel an order where appropriate.
• Delivery estimates may vary based on location and logistics conditions.

Herbal By Shaky products are intended to support wellness routines and should be used responsibly according to the product guidance supplied.

Delivery is available within Nigeria. Delivery times depend on the customer’s location and current logistics conditions.

• Shipping fees may vary by destination.
• Customers receive an order confirmation before dispatch.
• Delays caused by weather, logistics constraints, or public holidays may affect delivery time.
• Customers are encouraged to provide accurate delivery details to avoid delays.

Customers should inspect products upon delivery. Any issues should be reported promptly after receiving the order.

• Returns or replacements may be considered for eligible cases in line with the business policy.
• Opened or used products may not qualify for return unless required by applicable consumer protection laws.
• Refund decisions are handled on a case-by-case basis.